COWON
SHOP
BRAND STORY
FAQ/QnA
The most frequently asked questions from customers. If you have further questions, please use 1:1 inquiry at the bottom of the list.
FAQ/QnA 2017-09-15 14:40:19 The player does not turn on.
Verify the battery level or that the device is connected to a power supply. Charge the battery for a certain period and turn on if the battery is completely discharged. If the buttons or touch screen do not respond during use, press and hold the volume + and ? buttons to reset for 6 seconds or more.
CLOSE
Memory capacity of the player is different or smaller than specified. PLENUE R 2017/09/15
The touch pad do not work properly. PLENUE R 2017/09/15
The player does not turn on. PLENUE R 2017/09/15
Whats in the package? PLENUE R 2017/09/15
There is sound quality problem when setting the JetEffect. PLENUE R 2017/09/15
Can I expand the storage capacity? AW2 2017/09/04
How do I turn off voice guidance? AW2 2017/09/04
How to set time and date on my black box? AW2 2017/09/04