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FAQ/QnA
The most frequently asked questions from customers. If you have further questions, please use 1:1 inquiry at the bottom of the list.
FAQ/QnA 2019-12-24 14:13:57 Notes on charging the battery
PLENUE R2 can be charged with USB C type charging adapter. If 5V/2A or higher USB C type DC adapters are used, charging will be finished in approximately 3 hours. The charging time may vary if the product is in use while charging. Be sure to avoid charging the product in the vicinity of a heating apparatus or in a high-temperature environment. To minimize the risk of damage or fire, never cover the device with any objects (blanket, towel, etc.) or block the natural heat dissipation while charging or during operation.
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How many files and folders are recognized by PLENUE R2? PLENUE R2 2019/12/24
Characters on the display are corrupted PLENUE R2 2019/12/24
Computer cannot recognize the player when connected. PLENUE R2 2019/12/24
Notes on charging the battery PLENUE R2 2019/12/24
Memory capacity of the player is different or smaller than specified. PLENUE R2 2019/12/24
The player does not turn on. PLENUE R2 2019/12/24
Whats in the package? PLENUE R2 2019/12/24
There is sound quality problem when setting the JetEffect. PLENUE R2 2019/12/24