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FAQ/QnA
The most frequently asked questions from customers. If you have further questions, please use 1:1 inquiry at the bottom of the list.
FAQ/QnA 2011-06-01 13:08:07 Do I have to back up my data before I send my device to repair shop?
Please remind that all data stored in the player may become deleted when the player is serviced. Our Service Center does not back up files while repairing players. Please note that COWON SYSTEMS, Inc. is not responsible for any data loss from products entrusted to us for service.
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What are bundle accessories for COWON C2? COWON C2 2011/06/01
Memory capacity of the player is different or smaller than specified. COWON C2 2011/06/01
Do I have to back up my data before I send my device to repair shop? COWON C2 2011/06/01
I would like to set the device as factory default. COWON C2 2011/06/01
I cannot charge the battery. COWON D3 2011/01/31
How long does it take to charge the battery? COWON D3 2011/01/31
The player does not turn on. COWON D3 2011/01/31
I cant turn off my device. COWON D3 2011/01/31