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FAQ/QnA
The most frequently asked questions from customers. If you have further questions, please use 1:1 inquiry at the bottom of the list.
FAQ/QnA 2017-03-21 17:58:25 The player does not turn on.
Verify the battery level or that the device is connected to a power supply. Charge the battery for a certain period and turn on vv if the battery is completely discharged. If the buttons or touch screen do not respond during use, press and hold the volume + and ? buttons to reset for 6 seconds or more.
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Files that I have stored do not appear in the list. PLENUE D 2017/03/21
I cant hear any sound. PLENUE D 2017/03/21
Computer cannot recognize the player when connected. PLENUE D 2017/03/21
The player does not turn on. PLENUE D 2017/03/21
How many files and folders are recognized by PLENUE D? PLENUE D 2017/03/21
How many files and folders are recognized by COWON X9? COWON X9 2012/09/20
Do I have to back up my data before I send my device to repair shop? COWON X9 2012/09/20
Files that I have stored do not appear in the list. COWON X9 2012/09/20