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FAQ/QnA
The most frequently asked questions from customers. If you have further questions, please use 1:1 inquiry at the bottom of the list.
FAQ/QnA 2017-03-21 18:01:25 I cant hear any sound.
Check if the volume is set to 0. Check if there is any file available in the player. If there is no file in the player, you will not hear any sound. Please note that corrupted files will result in a noise or discontinued playback. Make sure the earphones are connected properly. Impurities in the earphone jack can cause a noise.
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Files that I have stored do not appear in the list. PLENUE D 2017/03/21
I cant hear any sound. PLENUE D 2017/03/21
Computer cannot recognize the player when connected. PLENUE D 2017/03/21
The player does not turn on. PLENUE D 2017/03/21
How many files and folders are recognized by PLENUE D? PLENUE D 2017/03/21
How many files and folders are recognized by COWON X9? COWON X9 2012/09/20
Do I have to back up my data before I send my device to repair shop? COWON X9 2012/09/20
Files that I have stored do not appear in the list. COWON X9 2012/09/20