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FAQ/QnA
The most frequently asked questions from customers. If you have further questions, please use 1:1 inquiry at the bottom of the list.
FAQ/QnA 2017-08-17 15:31:40 Computer cannot recognize the player when connected.
If connection is unstable due to frequent disconnects, connect directly to the USB port on the main board of the PC. Using an external USB hub may not guarantee proper operation(e.g. USB ports on a keyboard or an external USB hub).
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The touch pad and buttons do not work properly. PLENUE 1 2017/08/17
Memory capacity of the player is different or smaller than specified. PLENUE 1 2017/08/17
Notes on charging the battery PLENUE 1 2017/08/17
Computer cannot recognize the player when connected. PLENUE 1 2017/08/17
Characters on the display are corrupted. PLENUE 1 2017/08/17
How many files and folders are recognized by PLENUE 1? PLENUE 1 2017/08/17
Can I set to repeat a designated range of music? PLENUE 1 2017/08/17
How many can I add to favorites? PLENUE 1 2017/08/17