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FAQ/QnA
The most frequently asked questions from customers. If you have further questions, please use 1:1 inquiry at the bottom of the list.
FAQ/QnA 2017-08-17 15:32:45 The player does not turn on.
Verify the battery level or that the device is connected to a power supply. Charge the battery for a certain period and turn on if the battery is completely discharged. If the buttons or touch screen do not respond during use, press and hold the volume + and ? buttons to reset for 6 seconds or more.
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How long PLENUE M is able to play continuously? PLENUE M 2017/08/17
Can I set the time to turn off the screen automatically? PLENUE M 2017/08/17
Computer cannot recognize the player when connected. PLENUE M 2017/08/17
Product makes a heat. PLENUE M 2017/08/17
Ive set the incorrect language, and now I cant operate the device. PLENUE M 2017/08/17
There is sound quality problem when setting the JetEffect. PLENUE 1 2017/08/17
Whats in the package? PLENUE 1 2017/08/17
The player does not turn on. PLENUE 1 2017/08/17