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FAQ/QnA
The most frequently asked questions from customers. If you have further questions, please use 1:1 inquiry at the bottom of the list.
FAQ/QnA 2017-08-17 17:13:05 Computer cannot recognize the player when connected.
When connecting to a PC, use only USB ports on the mother board or a USB Host card. Using an external USB hub may not guarantee proper operation(e.g. USB ports on a keyboard or an external USB hub).
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How long PLENUE S is able to play continuously? PLENUE S 2017/08/17
Can I set the time to turn off the screen automatically? PLENUE S 2017/08/17
Computer cannot recognize the player when connected. PLENUE S 2017/08/17
Product makes a heat. PLENUE S 2017/08/17
Ive set the incorrect language, and now I cant operate the device. PLENUE S 2017/08/17
There is sound quality problem when setting the JetEffect. PLENUE M 2017/08/17
Whats in the package? PLENUE M 2017/08/17
The player does not turn on PLENUE M 2017/08/17