COWON
FAQ/QnA
The most frequently asked questions from customers. If you have further questions, please use 1:1 inquiry at the bottom of the list.
FAQ/QnA 2017-08-17 17:27:51 Notes on charging the battery
PLENUE 2 can also be charged with an authentic Micro USB DC adapter for smart phones. If 5V/2A or higher Micro USB DC adapters are used, charging will be finished in approximately 3 hours. The charging time may vary if the product is in use while charging. Be sure to avoid charging the product in the vicinity of a heating apparatus or in a high-temperature environment. To minimize the risk of damage or fire, never cover the device with any objects (blanket, towel, etc.) or block the natural heat dissipation while charging or during operation.
There is sound quality problem when setting the JetEffect. PLENUE 2 2017/08/17
Whats in the package? PLENUE 2 2017/08/17
The player does not turn on. PLENUE 2 2017/08/17
The touch pad and buttons do not work properly. PLENUE 2 2017/08/17
Memory capacity of the player is different or smaller than specified. PLENUE 2 2017/08/17
Notes on charging the battery PLENUE 2 2017/08/17
Computer cannot recognize the player when connected. PLENUE 2 2017/08/17
Characters on the display are corrupted. PLENUE 2 2017/08/17