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FAQ/QnA
The most frequently asked questions from customers. If you have further questions, please use 1:1 inquiry at the bottom of the list.
FAQ/QnA 2017-08-17 17:28:22 The touch pad and buttons do not work properly.
If display is off or button lock/Locked screen is set, the touch pad doesn't work. In this case, press the power button in short. The display will turn on and button lock/Locked screen can be clear. * Tap the setting icon on the playback screen Settings(Spanner icon) System Button lock/Locked screen
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There is sound quality problem when setting the JetEffect. PLENUE 2 2017/08/17
Whats in the package? PLENUE 2 2017/08/17
The player does not turn on. PLENUE 2 2017/08/17
The touch pad and buttons do not work properly. PLENUE 2 2017/08/17
Memory capacity of the player is different or smaller than specified. PLENUE 2 2017/08/17
Notes on charging the battery PLENUE 2 2017/08/17
Computer cannot recognize the player when connected. PLENUE 2 2017/08/17
Characters on the display are corrupted. PLENUE 2 2017/08/17