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FAQ/QnA
The most frequently asked questions from customers. If you have further questions, please use 1:1 inquiry at the bottom of the list.
FAQ/QnA 2017-08-17 17:28:37 The player does not turn on.
Verify the battery level or that the device is connected to a power supply. Charge the battery for a certain period and turn on if the battery is completely discharged. If the buttons or touch screen do not respond during use, press and hold the volume + and ? buttons to reset for 6 seconds or more.
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There is sound quality problem when setting the JetEffect. PLENUE 2 2017/08/17
Whats in the package? PLENUE 2 2017/08/17
The player does not turn on. PLENUE 2 2017/08/17
The touch pad and buttons do not work properly. PLENUE 2 2017/08/17
Memory capacity of the player is different or smaller than specified. PLENUE 2 2017/08/17
Notes on charging the battery PLENUE 2 2017/08/17
Computer cannot recognize the player when connected. PLENUE 2 2017/08/17
Characters on the display are corrupted. PLENUE 2 2017/08/17