| The touch pad and buttons do not work properly. | PLENUE 1 | 2017/08/17 |
| Memory capacity of the player is different or smaller than specified. | PLENUE 1 | 2017/08/17 |
| Notes on charging the battery | PLENUE 1 | 2017/08/17 |
| Computer cannot recognize the player when connected. | PLENUE 1 | 2017/08/17 |
| Characters on the display are corrupted. | PLENUE 1 | 2017/08/17 |
| How many files and folders are recognized by PLENUE 1? | PLENUE 1 | 2017/08/17 |
| Can I set to repeat a designated range of music? | PLENUE 1 | 2017/08/17 |
| How many can I add to favorites? | PLENUE 1 | 2017/08/17 |